Support Policy

We provide support through the on-site chat widget for Batch Label Studio Pro. Open the chat widget to ask about downloads, imports, templates, exports, or barcode output.

What We Support

Downloading and opening the Pro application
Importing CSV, XLSX, and pasted data
Configuring label templates and exporting PDF, ZIP, or SVG
Interpreting validation errors or unexpected output
Installation and use on supported browsers

What Is Not Covered

Printer hardware, driver, or media issues
Barcode scanning problems caused by print settings, ink, or label material
Advice on obtaining GS1, UPC, EAN, GTIN, or other regulated identifiers
Custom label designs or third-party software integrations
Use on unsupported browsers or operating systems

Response Time

We aim to respond to chat messages within two business days. Response times may vary during holidays and weekends.

Refund Requests

Refund requests are handled according to our Refund Policy.